Updated at 2026-04-11
Return & Refund Policy
This is one of the most customer-friendly return policies you’ll find anywhere. At MYO Video, we stand behind our 4K commemorative videos. If the final result does not meet your expectations, we’ll make it right—it’s that simple.
Refund Window
You have 7 days to request a refund, no-questions-asked, although feedback is appreciated. After that, you will no longer be eligible for a refund.
Instant Returns & Money-Back Guarantee
We offer Instant Returns because we believe you shouldn’t have to jump through hoops if a creative result doesn’t align with your vision.
- Instant Store Credit: If a video does not meet your expectations, you can return it immediately for a full credit back to your account.
- Money-Back Guarantee: If you prefer a refund to your original form of payment, we offer a full money-back guarantee. Please note that these reversals take 5 business days to process.
Fair Use & Abuse of Policy
We want to keep this policy generous for everyone. To maintain this flexibility, we monitor all refund activity for patterns of abuse. We reserve the right to limit or refuse returns to anyone who exploits the Instant Return feature, such as by repetitively generating and refunding videos without a genuine intent to purchase.
How It Works
To get Instant Store Credit:
- Go to My Account > Returns.
- Locate the video you want to return and click the Return button.
- Full credits will be applied to your account instantly.
To get a Refund to your original form of payment:
- Email us at admin@myovideo.ca with your order details.
- Our team will process the request within 5 business days.
- Funds will be sent back to your original form of payment based on standard processing times.
Paddle Buyer Terms
The Services
These terms and conditions are a contract (“Agreement”) between you (“Buyer”) and Paddle (as defined below) and govern your use of our Services.
Paddle is an authorised reseller of Products for Suppliers, which means you purchase the Product from Paddle using our Services, and the Product is made available to you by the Supplier under the terms of their Supplier Agreement.
Please read this Agreement carefully. By completing a Transaction using our Services, you agree to the terms and conditions below and in the Supplier Agreement.
Definitions and interpretation
Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
Business means a Buyer which uses the Services in connection with their trade, business, craft or profession.
Charges means any charges payable by you for a Product, including any applicable taxes and any other amounts presented to you through the Services.
Confidential Information means any non-public information or information of a confidential nature disclosed by a party in connection with the Agreement, including information relating to Paddle and its Affiliates, and their services, pricing, technical systems and operations.
Consumer means a Buyer which uses the Services wholly or mainly for their domestic or personal use.
Intellectual Property Rights means any and all intellectual property and similar proprietary rights anywhere in the world, including rights in patents, copyright (including in software and source code), database rights, trademarks, service marks, trade names, logos, designs, domain names, and rights in confidential information, trade secrets and know-how.
Paddle, us, we, and our means the relevant Paddle contracting entity, determined by the location the Buyer purchases the Product from:
- United States: Paddle.com Inc., 3811 Ditmars Blvd. #1071, Astoria, New York, NY 11105-1803, USA.
- Canada: Paddle.com (Canada) Ltd., 22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada.
- Rest of world: Paddle.com Market Limited, Judd House, 18-29 Mora Street, London, England, EC1V 8BT.
Paddle Checkout means Paddle’s online checkout process, through which Buyers may enter Transactions with Paddle using payment methods made available in checkout from time to time.
Paddle Invoicing means Paddle invoicing process, through which Buyers may enter Transactions with Paddle in accordance with instructions specified in the relevant invoice.
Paddle Materials means all content, software, code, functionality, user interface, documentation and other materials made available by Paddle as part of or in connection with the Services, together with all Intellectual Property Rights in the same, excluding the Product and materials made available by the Supplier.
Product means the product or service that the Buyer is purchasing using Paddle’s Services, made available to the Buyer by the Supplier following purchase, including any licence keys, activation codes, upgrades, support services and add-ons.
Supplier means the third party that develops, owns, operates or makes available the Product to the Buyer, as identified during your Transaction.
Supplier Agreement means the Supplier’s terms and conditions applying between the Buyer and Supplier and governing the Buyer’s use of the Product.
Services means Paddle Checkout or Paddle Invoicing, as applicable.
Subscription means a contract for ongoing access to a Product in return for recurring Charges (including any free trial that converts to a paid Subscription).
Transaction means a purchase, Subscription sign-up, renewal or other relevant order relating to a Product made by you using the Services, whether in return for Charges or free of charge.
1. Acceptable Use
You agree to use the Services in accordance with applicable law, and not to (i) copy, reproduce, modify, create derivative works from, distribute, sell, lease, sublicense, reverse engineer, decompile or otherwise exploit the Services or any Paddle Materials; or (ii) use the Services (including any AI-enabled features) in a way that infringes any third party rights (including Intellectual Property Rights, privacy or publicity rights).
You agree to use the Product and any third-party materials in compliance with the Supplier Agreement and any other applicable third-party terms. You are responsible for backing up your own systems and Products accessed using our Services.
2. Payment
When you complete a paid Transaction using our Services, Paddle will charge the payment method you provide details of for the Charges. We will send you confirmation of your Transaction by email (or other durable electronic format) once your payment is confirmed.
You are responsible for (i) ensuring all details you provide to us are accurate and up to date (including using the correct transfer reference number for wire transfer payments when using Paddle Invoicing); and (ii) ensuring emails from Paddle are not blocked by spam filters. To update your details, please contact Paddle.
If we cannot obtain payment authorisation from your card issuer, we may cancel your order, in which case we will notify you by email.
If the Supplier fails or unreasonably delays in delivering the Product due to technical issues, you are entitled to a replacement or refund of the relevant Charges paid.
3. Subscriptions
If you purchase a Subscription using the Services, you authorise us to charge your payment method for recurring Subscription Charges on an ongoing basis. Subscriptions automatically renew for further periods equal to your initial Subscription term, until you withdraw from or cancel your Subscription.
Certain Subscriptions offer a free trial period before charging you. If you wish to cancel before we start charging your payment method, you must do so before the end of the trial period.
We will send reminder notices about your Subscription where required by law. We will notify you if the price of a Subscription increases and, if required by law, seek consent before charging increased Charges.
If a payment fails, we may make further attempts to take payment. If we cannot charge your payment method, we may cancel your Subscription and notify you by email.
4. Chargebacks
Please contact Paddle directly before disputing a Charge or initiating a chargeback. If a chargeback appears fraudulent or abusive, Supplier access may be suspended while investigated.
5. Termination and suspension of Services
Paddle may terminate or suspend access to Services for material/repeated breach, suspected fraud/unlawful activity, or if Supplier actions prevent ongoing Services.
6. Cancellations, Withdrawals and Refunds
You can cancel a Subscription at any time effective at the end of the current billing period. Refund and statutory withdrawal rights are governed by Paddle’s Refund Policy and country-specific terms.
7. Tax Refunds
Businesses charged sales tax may be entitled to a refund where permitted by law. Requests should be made within 60 days of the Transaction date with required tax documentation.
8. Intellectual Property
The Services and Paddle Materials are owned/licensed by Paddle. Product IP and related materials are provided by Supplier under the Supplier Agreement.
9. Confidentiality
You must keep Confidential Information confidential and use it only as necessary in connection with your Transaction or use of the Services under this Agreement.
10. Privacy
Personal data processing details are provided in Paddle’s Privacy Notice: paddle.com/legal/privacy.
11. Contract Changes
Paddle may update this Agreement by notice. Updated terms replace prior terms on the effective date stated in the notice.
12. Our responsibility for loss or damage suffered by Buyers
Nothing in this Agreement excludes or limits liability where unlawful to do so. Subject to applicable law, Paddle limits liability as described in these terms.
13. Complaints and disputes
Unless country-specific terms or mandatory local law apply, this Agreement and Transactions are governed by English law.
14. Other
This Agreement includes standard clauses on mandatory rights, electronic notices, language, third-party rights, assignment, waiver, severability, and entire agreement.
15. Country-Specific Terms
EU/EEA and UK: 14-day withdrawal rights apply, subject to usage exceptions in Paddle’s policy.
Germany: Liability for breach of essential contractual obligations is limited to foreseeable damage typical for this type of agreement.
US: New York law applies (subject to mandatory consumer law). Jury trial/class-action waivers apply where permitted.
Quebec, Canada: Quebec law applies and Quebec courts have exclusive jurisdiction.
Paddle Buyer Terms effective date: 31 March 2026.
If you are not completely satisfied, please reach out to us at admin@myovideo.ca. We’re here to help.